Updated 25 Feb 2019
These Terms and Conditions govern the contractual relationship between Fluffy Bunnies Limited (hereinafter, “the Company”) and all persons accessing or using the digital entertainment services and related products made available through Fluffy Bunnies Limited, accessible at fluffybunnieslimited.com (hereinafter, “the Website”).
They set out the rights, obligations, and responsibilities of both the Company and the Users in respect of the use of the Website, subscription purchases, and digital content access. Users are strongly encouraged to read these Terms in full prior to engaging with any service offered herein.
The Website Fluffy Bunnies Limited, available at fluffybunnieslimited.com, is operated and owned by Fluffy Bunnies Limited 08892217, whose registered address is The Barn, 16 Nascot Place, Watford WD17 4QT England, and whose primary contact email is [email protected].
The Company provides a subscription-based digital platform through which Users may obtain lawful access to a curated catalogue of entertainment media, including but not limited to films, television series, games, audiobooks, and music. These offerings are designed to enhance the digital leisure experience of subscribers through lawful, secure, and user-friendly access channels.
This document (along with any other referenced policy, including the Privacy Policy and Legal Notice) constitutes a binding agreement between the Company and the User, governing both the use of the Website and any commercial transaction executed thereon. By using the Website or subscribing to its services, the User expressly acknowledges their acceptance of these Terms and their agreement to comply with them.
The Company reserves the right to update or amend these Conditions as required by business or regulatory changes. Users will be deemed to have accepted the modified Conditions if they continue to use the Website following any such amendment. Users are therefore advised to review this document periodically.
Access to and use of the Website automatically confers the status of “User.”From the commencement of navigation, the User acknowledges and accepts these Conditions in full. The User undertakes to utilise the Website solely for lawful purposes and to conduct transactions in good faith.
Users must:
The Website's primary audience is Users domiciled in the United Kingdom. The Company makes no representation that the Website complies with laws outside the UK and declines all responsibility for access or use from jurisdictions where such use may be unlawful.
Users may, at their discretion, enter into agreements with the Company in any of the languages in which these Conditions are available on the Website.
Registered Users may purchase or subscribe through the Website using the established checkout process.
During this process, Users will have the opportunity to select services or digital content, provide billing information, and confirm purchase intent. Prior to finalising the transaction, Users will be able to verify and amend their details.
Upon completion, the User will receive an email acknowledging receipt of their order and confirming activation of the purchased service or digital content. In cases involving subscriptions, an additional confirmation will be sent once access is live. These communications will serve as formal acknowledgment of contract formation between the User and the Company.
The Company may issue electronic invoices for purchases, delivered via email or made accessible through the User's online account. Users may request a physical or duplicate copy by contacting customer service.
Users are deemed to have read and accepted all relevant details regarding pricing, features, and usage conditions prior to confirming their order. Each confirmed purchase constitutes full acceptance of the applicable Conditions.
Transaction records, payment data, and related communications may be securely retained by the Company as evidence of purchase, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
All orders and subscriptions are subject to availability. In the event of unavailability or force majeure affecting fulfilment, the Company shall promptly notify the User and issue a refund where payment has already been made. This applies equally in situations where the provision of a service becomes technically or legally impossible to perform.
Prices displayed on the Website represent the final purchase amount and include applicable taxes unless otherwise specified.
The Company undertakes to ensure transparent pricing at all stages of the transaction. Additional charges, such as delivery or administrative costs, will only be applied when expressly chosen by the User.
Prices are subject to change, but modifications will not affect confirmed purchases already acknowledged by the Company, except in the case of ongoing subscriptions, where the Company may, with prior notice, implement revised rates at the start of a new billing period.
Accepted payment methods include credit cards, debit cards, and PayPal (where available).
The Company ensures that all payments are processed securely through encryption and compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements.
Should a payment be declined by the issuing bank, the transaction shall be deemed unexecuted, and no liability shall accrue to the Company for resulting delays or failures in service activation.
By selecting “Complete Purchase” or “Subscribe,” the User confirms that the payment method belongs to them and that they authorise the transaction.
Compliance with Payment Card Industry Standards (PCI DSS):: The Company maintains strict adherence to PCI DSS requirements to protect cardholder data and ensure the secure transmission and storage of sensitive payment information.
The Company utilises industry-standard measures such as encryption, access controls, and continuous security audits.
Third-Party Payment Processors:: Where the Company employs third-party processors, such entities must demonstrate and maintain PCI DSS compliance. The Company routinely monitors partner compliance to preserve data integrity and confidentiality.
Although the Company employs robust measures, Users acknowledge that no system is entirely immune from security risks. Users are encouraged to report any suspicious or unauthorised activity immediately via [email protected].
If an error occurs when entering purchase data, Users may rectify it before finalising their transaction by reviewing the summary page or contacting the Company through available support channels, including email at [email protected].
Users are encouraged to verify all order details carefully prior to confirmation.
Information regarding the rectification of data and the exercise of related rights is provided within the Website's Privacy Policy and in accordance with the UK GDPR.
Consumers have the statutory right to cancel their contract within 14 days of conclusion without providing a reason, pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right, the User must submit a clear cancellation request to the Company at [email protected] before the 14-day period expires.
If the User exercises this right, the Company will refund all payments received, including any standard delivery charges, within 14 days of receiving the cancellation notice.
Refunds will be issued via the same payment method used for the original transaction unless otherwise agreed.
Exceptions to the Right of Withdrawal:: Users acknowledge that this right does not apply to:
For subscription-based access, any applicable pro-rata refunds shall be processed for unused portions of the subscription period when cancellation occurs within the statutory timeframe.
All digital materials provided through the Website, including but not limited to videos, audio, games, and related assets, are offered under a limited, revocable, non-transferable licence for personal use.
No ownership rights in such materials are transferred to Users.
All intellectual property rights remain vested in the Company or its licensors.
Users must not reproduce, distribute, or publicly communicate the content except as permitted under these Terms or applicable law.
The Company endeavours to ensure the reliability, accuracy, and availability of its services but provides no absolute guarantee regarding uninterrupted performance.
Except where prohibited by law, the Company shall not be liable for:
During any such events, the Company's obligations shall be suspended, and reasonable time extensions shall apply.
The Company will, however, use its best efforts to mitigate impact and resume normal operations promptly.
By using Fluffy Bunnies Limited, the User agrees that most communications will occur electronically.
This includes notifications, confirmations, and contractual information sent by email to [email protected].
Such communications satisfy all legal requirements for written correspondence under UK law.
Users may contact the Company at any time via the contact information listed herein or through the Website's communication tools.
Failure by the Company to enforce any clause or right under these Conditions shall not constitute a waiver of such rights. Any waiver must be expressly stated in writing to be legally effective.
If any provision of these Conditions is held to be invalid or unenforceable by a competent authority, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.
These Conditions, together with referenced policies and notices, constitute the full and exclusive agreement between the Company and the User concerning the subject matter herein, superseding all prior understandings or representations, whether oral or written.
Personal data collected by the Company is processed in accordance with the UK GDPR and the Data Protection Act 2018.
Users have the right to access, rectify, erase, or restrict processing of their data, and may exercise these rights by contacting the Company via the provided email address.
Further details are available in the Company's Privacy Policy.
The Website is strictly for entertainment purposes.
The Company does not facilitate gambling, betting, or wagering of any kind.
Any resemblance to games of chance is purely recreational and without financial stakes or real-money prizes.
The Company may assign or transfer its rights and obligations under these Conditions to affiliates, successors, or authorised third-party partners.
Such transfer shall not prejudice Users' statutory rights.
Users may not assign or transfer their rights without the Company's written consent.
Provisions intended to survive termination, including those relating to intellectual property, liability, and jurisdiction, shall remain effective beyond the end of this Agreement.
These Conditions are governed by the laws of England and Wales.
The courts of England and Wales shall have jurisdiction over disputes arising under these Conditions, except that UK consumers retain the right to bring proceedings in their home courts.
Nothing herein limits Users' statutory consumer rights.
Users are required to first contact the Company's customer support team at [email protected] to seek an initial resolution of any complaint, concern, or dispute arising from use of the Website or the services provided. The Company shall make every reasonable effort to resolve such matters directly and informally within a reasonable period.
If the matter cannot be resolved through direct engagement with customer support, the dispute shall then be submitted to an accredited Alternative Dispute Resolution (ADR) entity prior to the commencement of any court proceedings. Participation in ADR is a mandatory prerequisite to judicial action, except where statutory exceptions apply. The Company shall provide details of recognised ADR providers upon request and will cooperate fully with the process to ensure fair, efficient, and impartial handling of the dispute.
ADR may include, where applicable, referral to the European Commission's Online Dispute Resolution (ODR) platform or an industry-recognised mediation service authorised under UK law. Both parties undertake to participate in good faith and bear their own reasonable costs unless otherwise determined by the ADR outcome.
Only once the ADR process has been concluded, or where the ADR entity declares the matter unresolved, may either party initiate proceedings before the competent courts as defined in the “Governing Law and Jurisdiction” section of these Conditions.
Nothing in this section limits the User's statutory rights under UK consumer law.
Updated 25 Feb 2019